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In the case that it is not a delivery mistake, then we are not disputing a bad service, that is civil, we are not discussing a poor, defective, or damaged item, which is also civil. Tracked or not, people start to query late parcels long before 12 months. In this case, the buyer is claiming they ordered and paid for an item but didn’t receive it. I’ve sold on Ebay for years, never once did I receive a complaint about item not received when item shows delivered. If it is true that you did not receive the package, in all honesty here. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. If you did then so long as the tracking proves that the item was successfully delivered to the address provided on the PayPal confirmation of payment e-mail the buyer will have no way of being able to win an Item Not Received case. This kind of system will keep both parties more honest, and make honest people prefer to use it, and scammers not to. Buyer just opened a request for a refund claiming item not recieved today. Scammers only congregate in areas with an unfair playing field, amazon should not provide for that. If an apartment complex they should check with the rental office to see if the carrier left the package there. Remember, she claimed she never received the doll in the first place so this tells me she is scamming others. Let the buyer know that, if the postal inspector claims that the package was either delivered to the buyer, or the buyer’s address, that you will exhaust every resource available to determine if there is a suspect, if there is evidence that begins to lean towards the package being stolen, and that it will include: Filing a police report in the jurisdiction of which either the seller is a legal resident or the crime has taken place. The buyer has not asked for a replacement nor a refund just stating not received. Let the buyer know that you will refund in full if you are unable to locate the package. ref: whrl.pl/RbEXig. Unfortunately that is not correct, I have had that twice in the past thirty days. Apr 3, 2020 12:12:44 PM. I provided evidence to show I had received no payment. Don’t assume because you are successful on one venue you don’t have to take the time to read about the other. MY SURPRISED WAS AMAZON THEY DON’T EVEN TRY TO HELP ME AND PROTECT ME AS SELLER THEY JUST REFUND THE BUYER I HAVE TRIED TO GET MY MONEY I CONNECTED AMAZON FEW TIMES ALSO I APPEALED THE CLAIM BUT NOTHING HELP ME AT ALL . Being “new” is no excuse for not knowing basic rules. Are they trying to scam me? No one is asking amazon to blame buyers for postal mistakes, or lost packages. Otherwise you may not be covered. eBay will then remove the negative feedback from your feedback history, along with the associated defect, and it will … We are talking about a sales item or money that has either been stolen, scammed, or wrongfully taken into someone’s possession. I do mine as soon as I send. If you are a Top Rated Seller and a buyer falsely claims an item was “not as described,” we’ll protect you on eligible transactions. Ive not had an A-Z claim ‘yet’ but with the buyers responses not been timely for a item which is needed for a timed event. What to do when a buyer opens an item not received request. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. Tracking shown delivered over a month ago. If i deny the refund, as i have proof of delivery, what can i do if the buyer leaves negative feedback. If a buyer falsely claims an item was “not as described,” we’ll reimburse your return shipping label cost up to $6 per return. Copyright © 1995-2020 eBay Inc. All Rights Reserved. Edited by: first-rate-computers on Feb 3, 2016 10:14 AM. If it is true that you sent the package in all honesty here. After this, eBay will step in. First they claimed they were unable to pay as they were off on holiday. Amazon should have a little more respect and courtesy to sellers; in fact, an equal playing field would be fair. What do I do? When a buyer opens an item not received dispute with Paypal and they escalate it you need to submit a tracking number for Registered Post otherwise you'll lose the case. I sold an item, shipped ( which tracking says was delivered) , and left feedback for the buyer. I hope ebay closed the case in your favour. “Being new to amazon I did not know I should send expensive items with signature confirmation.”. Thank you for taking the time to post. For instance, the buyer ordered a red sweater but received a blue one instead. I am surprised to see a seller with years of experience, regardless of what platform your selling on, not shipping an item of this value with signature confirmation. Have you added the tracking number against the item in question? In the event that you haven't entered the tracking number against the item in question go back and do it now. She told me due to " Corona situation"( Her words) she couldnt fly home until 4/1 and she opened the package and I had send her a " EMPTY BOX" which … Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 7 days later I received a complaint through eBay raised by the buyer, saying he had not received the item. Signature confirmation is obtained and paid for by the seller. … Finally, if you have not already done so use this link https:/offer.ebay.co.uk/ws/ebay/isapi.dll?bidderblocklogin to access your Blocked Bidders Link and add the buyer's User ID to the large white box that appears on the screen. It’s not up to the buyer to decide if they want SC . When a buyer claims that they did not receive a package, sellers need time and proper procedures, at least a lot more reliable and scam-resistant than the current ones; to investigate the matter; in fact sellers should be entitled to that. Guess this is a learning experience (expensive one). Not something the seller can be penalised for with the evidence provided? I mentioned the photo hermes took showing the item outside their apartment. Sometimes, if this is a scam attempt they will ‘find’ the package as they would not want to get authorities involved. Powered by Discourse, best viewed with JavaScript enabled, Buyer claims item not received but shows delivered, https://postalinspectors.uspis.gov/contactus/filecomplaint.aspx. I've never used c & s. Advise the buyer to please be patient and cooperative if they are contacted by local law enforcement regarding theft, or the FBI regarding mail fraud; and/or if law enforcement questions their neighbors, private security officers, landlords, or local businesses for information and camera footage. I click because I’m hoping there will be a new twist to the situation so we can actually learn something, but it’s the same old thing over and over. Hermes says it was delivered yesterday and have a delivered photo (shows my parcel outside an apartment). Should the buyer leave you negative feedback prior to eBay deciding the Item Not Received case in your favour then get onto eBay straightaway once the case has been closed and ask them to remove the buyer's feedback, reminding them of the fact that the case was decided in your favour. Advise the buyer that you will forego with these investigative measures in accordance with criminal law, and is separate than the civil treatment which Amazon will offer, and regardless if Amazon temporarily sides with the buyer. With the tracking showing as delivered you should win any case. Happy 2021 (I say with absolutely no enthusiasm whatsoever! Buyer is still claiming not received and we are fighting it through ebay/pay pal. While this protects the customer, it also has the potential to backfire on sellers. You can click the ‘Contact Seller Support’ link at the bottom of this email and report this buyer as a potential fraud buyer due to their non-delivery claim. Buyer claimed item was never received so I went online and checked the tracking and it said item was delivered 3 days ago. I did refund the customer. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. Buyer claimed item not received, won the case, now item is listed for sale submitted 1 year ago by Hartleysugar A buyer bought a fabric sample from me, I foolishly didn’t send it tracked, and as it went as a large letter the QR code couldn’t give me any information, so they won the case against me, now they have it listed for sale as part of another listing. Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). Bearing in mind the countless threads on here over the years regarding problems with Hermes (far, far more than for any other carrier), any seller who uses Hermes for their listings is asking for trouble - if you haven't had any issues yet, I guarantee that you will do at some point. Sorry this happened OP. In future always add tracking to ebay prior to delivery. Buyer Claim Item not received.. Ebay . This buyer also accidentally sent me a message she intended for another seller claiming “she wanted the refund now because the doll was not new as described”. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . Buyer claims he has not received it. posted 2008-Oct-17, 3:26 pm … A month later, the buyer claimed the coins were “not as advertised”. You are responsible for the item if the customer does not receive it regardless of what you say in your listings.You will lose an item not received claim unless you can prove with delivery confirmation that the buyer received the item. In another forum thread, on the topic of buyer scams, Bigian13 said: Customer claimed they had not received their item but had ordered several items from other eBay sellers and they had all arrived. Discussion in ' Online Marketplaces - eBay, Amazon, Etsy and more ' started by Hugo , Apr 20, 2011 . So what happens now? When you posted the item did you enter the tracking number against the item in question on the Sold Items section of your All Selling page? eBay are apparently holding my funds in paypal. Either there was a mistake, or a crime. I could tell they did not want to open a claim wanted refund by threatening to do so. I had added the tracking number which said it was delivered. Upload tracking to eBay. Now obviously if the item arrives damage or not as described, that's a different story. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. I asked for photos of the packaging and contents but received no reply. The buyer emailed me saying that they did not receive their item and requested a refund. I will be glad when I have more transactions so I will have some leverage. Always better to be safe than sorry. Buyers should also have some fine-print to read, about filing claims, that the seller will have time and resources to investigate it. Read the forums and all the documentation that’s out there. You will need the tracking number in order to win the case, as if the buyer escalates the matter to eBay in order to try and force a refund then in the absence of a tracking number proving successful delivery of the item then eBay will decide the case in the buyer's favour, in which case you'll lose both your money and the item. Sell on Amazon. The buyer also opened an Item Not Received case. Does anyone know anything about opening a mail fraud case? Now to cap it all, eBay have even removed that. Trying to contact Hermes from the receiving end is next door to impossible - their online contact 'widget' doesn't seem to do anything, and their phone line just tells me it has been delivered and gives me no opportunity to actually speak to somebody real. Stunned by “ item not received but shows delivered Apr 20, 2011 will keep both parties more,... This kind of system will keep both parties more honest, and not! 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The documentation that ’ s money case right now opened by the know. Forums and all the documentation that ’ s money hi, can you please let know. For signature confirmation is not necessary, delivery confirmation is obtained and paid for by the will! Unfortunately that is not correct, i have had that twice in the event that you have n't entered tracking... Red sweater but received no payment issued a refund photos of the packaging and contents but received no payment assume! You did not know i should send expensive items would be fair return shipping label credit your.

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